RiverJoy Cruises receives a high volume of customer inquiries about their cruise schedules, pricing, and amenities. They use Deskhero's ticket management system to organize these inquiries, but the real game-changer is the platform's advanced AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This has drastically reduced the time it takes for RiverJoy's customer service representatives to respond to inquiries, as they can now simply review and approve the AI-generated responses. This has resulted in increased customer satisfaction and a significant reduction in response times.
RiverJoy also leverages Deskhero's AI-enhanced search function. The AI uses the same OpenAI embeddings to enhance search results, making it easier for customer service representatives to find the information they need when dealing with more complex inquiries.
Finally, RiverJoy uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer service team. This has further improved efficiency and ensured that all customer interactions are tracked and managed effectively.
Overall, Deskhero's advanced AI capabilities have transformed RiverJoy's customer service process, making it more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI-enhanced search function work?
Deskhero's AI-enhanced search function uses OpenAI embeddings to enhance search results, making it easier to find relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero includes a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the River Cruises industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
