Serenity River Cruises receives many repetitive inquiries from customers about their cruise offerings. To address this, they use Deskhero to create a comprehensive knowledge base. This includes articles generated from Word, PowerPoint, and PDF files, as well as data scraped from their website.
The real power of this knowledge base comes from Deskhero's advanced AI capabilities. The AI uses OpenAI embeddings from the knowledge base articles and other sources to find relevant content and generate suggested replies. This allows Serenity to provide instant answers to customer inquiries, greatly improving customer satisfaction.
The AI also enhances the search function of the knowledge base, making it easy for customers to find the information they need. This has resulted in a significant reduction in the number of inquiries that need to be handled by Serenity's customer service representatives, allowing them to focus on more complex issues.
Serenity also uses Deskhero's REST API to integrate the knowledge base with their website and booking system. This provides customers with a seamless experience, as they can find answers to their questions without having to leave the site or app they are using.
Overall, Deskhero's advanced AI capabilities have made Serenity's knowledge base a powerful tool for customer service, reducing the workload for their customer service team and improving the customer experience.
How does Deskhero's AI generate suggested replies from the knowledge base?
Deskhero's AI uses OpenAI embeddings from the knowledge base articles and other sources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI-enhanced search function work in the knowledge base?
Deskhero's AI-enhanced search function uses OpenAI embeddings to enhance search results, making it easier for customers to find the information they need in the knowledge base.
Can the knowledge base be integrated with Serenity's website and booking system?
Yes, Deskhero includes a REST API that allows the knowledge base to be integrated with Serenity's website and booking system.
* This article provides an example of how a fictive company in the River Cruises industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
