RoRo Express receives hundreds of customer inquiries daily, ranging from booking inquiries to cargo handling questions. Using Deskhero's advanced AI capabilities, the company is able to automatically categorize and assign these tickets to the appropriate teams, significantly reducing manual sorting time.
The AI capabilities also enable RoRo Express to generate suggested replies based on previous tickets and knowledge base articles. This not only speeds up response times but also ensures consistency in the information provided to customers.
Furthermore, RoRo Express uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest industry news and regulations. The AI then uses this information to enhance search results and provide more relevant responses to customer inquiries.
Additionally, RoRo Express uses Deskhero's custom fields and structured data lists to track and manage customer interactions more effectively. This allows them to provide a more personalized service and improve customer satisfaction.
Overall, by leveraging Deskhero's advanced AI capabilities, RoRo Express has been able to significantly improve their customer support efficiency and response times.
How does Deskhero's AI categorize and assign tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to understand the context of the ticket and automatically categorize and assign it to the appropriate team.
How does Deskhero's AI generate suggested replies?
The AI uses the same OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then sent through OpenAI's ChatGPT to generate a suggested reply.
Can Deskhero's AI handle industry-specific inquiries?
Yes, Deskhero's AI is capable of learning from any data it is given, including industry-specific information. By using the website scraping feature, you can ensure that your AI is always up-to-date with the latest industry news and regulations.
* This article provides an example of how a fictive company in the Ro-Ro cargo handling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
