CargoMaster has a vast knowledge base consisting of articles, manuals, presentations, and more. With Deskhero's AI capabilities, they are able to automatically generate new articles from word, powerpoint, and pdf files, saving their team valuable time.
The AI also uses OpenAI Embeddings from these files, as well as previous tickets and scraped website data, to enhance the search functionality of the knowledge base. This allows CargoMaster to provide more accurate and relevant search results to their customers.
Additionally, CargoMaster uses Deskhero's REST API to integrate their existing systems with the platform. This allows them to leverage the AI capabilities across all their customer support channels, providing a more consistent service.
Furthermore, the company uses Deskhero's user groups feature to manage access to different parts of the knowledge base. This ensures that each team has access to the information they need, while also maintaining security and privacy.
By using Deskhero's advanced AI capabilities, CargoMaster has been able to improve the management of their knowledge base and provide a better service to their customers.
How does Deskhero's AI improve the search functionality of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the search query and provide more relevant results.
Can Deskhero's AI generate knowledge base articles from any type of file?
Currently, Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files. However, the team is constantly working on adding support for more file types.
Can Deskhero's REST API be integrated with any system?
Yes, Deskhero's REST API is designed to be flexible and can be integrated with most systems. If you have specific requirements, please contact the Deskhero team for assistance.
* This article provides an example of how a fictive company in the Ro-Ro cargo handling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
