Highway Builders Inc. deals with a multitude of stakeholders including contractors, suppliers, and local authorities. They receive numerous queries and requests daily, which they manage using Deskhero's user groups and tickets management features.
The advanced AI capabilities of Deskhero have been instrumental in handling these queries efficiently. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, Deskhero generates suggested replies, reducing the workload of the helpdesk team.
Furthermore, the AI capabilities of Deskhero enhance search results, making it easier for the helpdesk team to find relevant information quickly. This has led to faster resolution times and improved stakeholder satisfaction.
Deskhero's custom email domains feature has also proved beneficial for Highway Builders Inc. It has helped them maintain a professional image and has made communication with stakeholders more streamlined.
Overall, the use of Deskhero's advanced AI capabilities has significantly improved the efficiency of Highway Builders Inc.'s helpdesk services.
How does Deskhero's AI capabilities reduce the workload of the helpdesk team?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This reduces the time and effort required to draft responses, thereby reducing the workload of the helpdesk team.
How does Deskhero enhance search results?
Deskhero uses advanced AI to analyze previous tickets, knowledge base articles, and other resources to enhance search results. This makes it easier for the helpdesk team to find relevant information quickly.
How does Deskhero's custom email domains feature benefit companies?
Deskhero's custom email domains feature allows companies to maintain a professional image. It also makes communication with stakeholders more streamlined and organized.
* This article provides an example of how a fictive company in the Road construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
