RoadMaster Constructions receives numerous customer queries daily regarding their ongoing projects, road closures, and construction schedules. They use Deskhero's ticket management system to handle these queries effectively. The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries and has improved the overall efficiency of their customer support team.
Additionally, the AI capabilities of Deskhero enhance search results, making it easier for the support team to find relevant information quickly. This has resulted in faster resolution times and higher customer satisfaction rates.
Deskhero's custom fields and structured data lists also allow RoadMaster Constructions to organize their customer queries better. This has enabled them to prioritize and address critical issues promptly.
Overall, the use of Deskhero's advanced AI capabilities has transformed the way RoadMaster Constructions manages its customer support, resulting in improved efficiency and customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduces the time taken to draft responses, thereby improving response times.
How does Deskhero enhance search results?
Deskhero uses advanced AI to analyze previous tickets, knowledge base articles, and other resources to enhance search results. This makes it easier for the support team to find relevant information quickly.
How does Deskhero help in organizing customer queries?
Deskhero provides features like custom fields and structured data lists that allow companies to organize their customer queries effectively. This helps in prioritizing and addressing critical issues promptly.
* This article provides an example of how a fictive company in the Road construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
