RoboTech Solutions receives numerous customer inquiries daily, ranging from technical issues to product usage queries. By integrating Deskhero, they were able to manage these inquiries more effectively. The ticket management feature allowed them to categorize and prioritize tickets, ensuring that urgent matters are addressed promptly.
The advanced AI capabilities of Deskhero have been instrumental in improving RoboTech's customer service. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to generate suggested replies. This has significantly reduced the time spent by support staff on formulating responses, allowing them to handle more tickets within a shorter period.
Deskhero's AI also enhances the search results within the platform. When a customer submits a query, the AI uses the embeddings to find relevant content from the knowledge base and other resources. This has made it easier for the support staff to provide accurate and comprehensive answers to customers.
Furthermore, Deskhero's REST API has enabled RoboTech to integrate the platform with their existing systems, creating a seamless workflow. The custom fields and structured data lists features have also allowed them to tailor the platform to their specific needs.
Overall, Deskhero's advanced AI capabilities have transformed RoboTech's customer support processes, resulting in higher customer satisfaction rates and more efficient operations.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This helps to speed up the response time and ensures consistency in the quality of responses.
How does Deskhero enhance search results?
Deskhero's AI uses the embeddings to find relevant content from the knowledge base and other resources when a query is submitted. This makes it easier for support staff to provide accurate and comprehensive answers to customers.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for easy integration with existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Robotic Systems Design & Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
