RoboTech Innovations uses Deskhero's AI capabilities to manage their vast knowledge base. The AI-powered system automatically generates articles from various sources such as Word, PowerPoint, PDF files, and even scraped website data. This feature has significantly reduced the time spent on manual data entry and improved the quality of their knowledge base.
The company also leverages Deskhero's AI capabilities to manage their tickets efficiently. The AI system uses OpenAI Embeddings from previous tickets to suggest relevant replies, thus reducing the response time and improving customer satisfaction.
Furthermore, RoboTech Innovations uses Deskhero's comprehensive search bar powered by AI to quickly find relevant content. The AI system enhances search results by leveraging OpenAI Embeddings from the knowledge base, uploaded files, and scraped website data.
RoboTech Innovations also uses Deskhero's REST API to integrate the platform with their existing systems. This integration has streamlined their operations and improved their efficiency.
Overall, Deskhero's advanced AI capabilities have enabled RoboTech Innovations to provide superior customer support services and enhance their customer experience.
How does Deskhero's AI system improve the quality of the knowledge base?
Deskhero's AI system automatically generates articles from various sources such as Word, PowerPoint, PDF files, and scraped website data, thereby reducing manual data entry and improving the quality of the knowledge base.
How does Deskhero's AI system enhance search results?
Deskhero's AI system enhances search results by leveraging OpenAI Embeddings from the knowledge base, uploaded files, and scraped website data.
How does Deskhero's AI system help in managing tickets?
Deskhero's AI system uses OpenAI Embeddings from previous tickets to suggest relevant replies, thus reducing the response time and improving customer satisfaction.
* This article provides an example of how a fictive company in the Robotics & Automation Systems Design and Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
