Cybernetic Solutions has a wealth of resources in various formats like Word, PowerPoint, and PDF files. Deskhero's AI capabilities enable them to generate knowledge base articles from these files, creating a comprehensive and structured database.
Deskhero's AI also utilizes OpenAI Embeddings from these resources to enhance the search results. This has made it easier for the customer support team to find relevant information quickly, reducing response time and improving customer satisfaction.
The AI can also scrape data from Cybernetic's website, adding another layer of information to the knowledge base. This has made the knowledge base more robust and comprehensive, providing a one-stop solution for all customer queries.
Using Deskhero's REST API, Cybernetic has integrated the platform with their existing systems. This has streamlined their workflow, making it easier for the team to manage and access the knowledge base.
Overall, Deskhero's advanced AI capabilities have significantly improved the quality and accessibility of Cybernetic's knowledge base, enhancing their customer support services.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from various file formats and use OpenAI Embeddings to enhance search results. It can also scrape data from the company's website to make the knowledge base more comprehensive.
How does Deskhero improve search results?
Deskhero's AI utilizes OpenAI Embeddings from the knowledge base to enhance the search results, making it easier to find relevant information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems, streamlining the workflow.
* This article provides an example of how a fictive company in the Robotics Engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
