RoboTech Innovations has a vast knowledge base of articles, manuals, and policies related to their complex robotics products. Using Deskhero's AI capabilities, they are able to automatically generate structured data lists and custom fields from these resources. This has reduced the time spent on manual data entry and increased the accuracy of their knowledge base.
Deskhero's AI also enhances RoboTech's ticket management system. By leveraging OpenAI Embeddings from previous tickets, the system can suggest relevant replies to new tickets. This has not only reduced the response time but also improved the quality of responses.
The company also benefits from Deskhero's website scraping feature. The AI can scrape data from RoboTech's website and other relevant sources, further enriching the knowledge base. This has improved the comprehensiveness of the search bar results, making it easier for the support team to find necessary information.
RoboTech also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved the overall workflow and productivity of the customer support team.
Overall, Deskhero's advanced AI capabilities have transformed RoboTech's customer support and helpdesk services, resulting in higher customer satisfaction and reduced operational costs.
How does Deskhero's AI improve the ticket management system?
Deskhero's AI leverages OpenAI Embeddings from previous tickets to suggest relevant replies to new tickets. This reduces response time and improves the quality of responses.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows Deskhero's AI to gather data from the company's website and other relevant sources, enriching the knowledge base and improving the comprehensiveness of search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems, improving overall workflow and productivity.
* This article provides an example of how a fictive company in the Robotics Engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
