SteelForm Solutions has a diverse customer base with varied needs and queries. Managing these effectively was a challenge until they adopted Deskhero. With its structured data lists and custom fields, Deskhero allowed them to organize customer data and tickets effectively, improving their service quality.
The company also used Deskhero's user groups feature to segment their support team based on expertise. This, coupled with the AI's ability to suggest replies based on previous tickets and knowledge base articles, ensured that customers received accurate and timely responses.
SteelForm Solutions also leveraged Deskhero's knowledge base feature, uploading their product manuals and technical guides. The AI capabilities of Deskhero used OpenAI embeddings to find relevant content from these resources, providing the support team with the necessary information to handle technical queries.
With Deskhero's website scraping feature, SteelForm Solutions was able to gather valuable data from their website and analyze it using Deskhero's AI. This provided them with actionable insights, helping them improve their products and services.
Lastly, the comprehensive search bar powered by AI has made it easier for both the support team and customers to find relevant information quickly. This has greatly improved the overall customer experience.
How has Deskhero improved the service quality at SteelForm Solutions?
Deskhero's structured data lists, custom fields, and user groups feature have helped organize customer data and tickets effectively, improving service quality. Additionally, the AI's ability to suggest replies and find relevant content from the knowledge base has enhanced the accuracy and timeliness of responses.
How does Deskhero's AI use the uploaded product manuals and technical guides?
Deskhero's AI uses OpenAI embeddings to find relevant content from the uploaded product manuals and technical guides. This provides the support team with the necessary information to handle technical queries accurately.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows SteelForm Solutions to gather valuable data from their website. This data is analyzed by Deskhero's AI to provide actionable insights, helping them improve their products and services.
* This article provides an example of how a fictive company in the Roll-forming of metal industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
