AlloyTech Industries receives numerous customer queries daily, which were difficult to manage efficiently until they implemented Deskhero. With its kanban board and ticket management feature, Deskhero enabled them to track, prioritize, and resolve tickets effectively, increasing their operational efficiency.
The company also utilized Deskhero's knowledge base feature, where they uploaded their policies, manuals, and presentations. The AI capabilities of Deskhero used OpenAI embeddings to find relevant content from these resources, enhancing the support team's ability to provide accurate responses.
Deskhero's AI also generates suggested replies based on previous tickets and knowledge base articles. This feature has been instrumental in handling repetitive queries, allowing the support team to focus on more complex issues.
AlloyTech Industries also leveraged Deskhero's website scraping feature to gather data from their own site and competitor sites. This data was then processed by Deskhero's AI to provide insights and suggestions, helping them stay competitive in the market.
Finally, the comprehensive search bar powered by AI has made it easier for the support team to find relevant information quickly. This has further improved their efficiency and response time, leading to higher customer satisfaction.
How has Deskhero increased operational efficiency at AlloyTech Industries?
Deskhero's kanban board and ticket management feature have enabled AlloyTech Industries to track, prioritize, and resolve tickets effectively, increasing their operational efficiency. Additionally, the AI-powered search bar has made it quicker to find relevant information.
How does Deskhero's AI use the uploaded files?
Deskhero's AI uses OpenAI embeddings to find relevant content from the uploaded files like policies, manuals, and presentations. This enhances the support team's ability to provide accurate responses.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows AlloyTech Industries to gather data from their own site and competitor sites. This data is processed by Deskhero's AI to provide insights and suggestions, helping them stay competitive.
* This article provides an example of how a fictive company in the Roll-forming of metal industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
