MetalMaster Inc. receives a high volume of customer queries daily, ranging from product inquiries to technical support requests. Managing these tickets was a daunting task until they implemented Deskhero. With Deskhero's ticket management feature, they were able to categorize, prioritize, and assign tickets efficiently, reducing their response time significantly.
The company also leveraged Deskhero's knowledge base feature, where they uploaded their policies, manuals, and presentations. The AI capabilities of Deskhero used OpenAI embeddings to find relevant content from these uploaded files, enhancing the support team's ability to provide accurate responses.
Deskhero's AI also generates suggested replies based on previous tickets and knowledge base articles. This feature has been instrumental in handling repetitive queries, freeing up the support team's time to focus on more complex issues.
In addition to this, MetalMaster Inc. utilized Deskhero's website scraping feature to gather data from their own site and competitor sites. This data was then processed by Deskhero's AI to provide insights and suggestions, helping them stay ahead in the market.
Finally, the comprehensive search bar powered by AI has made it easier for the support team to find relevant information quickly. This has further improved their efficiency and response time.
How has Deskhero improved MetalMaster Inc.'s response time?
Deskhero's ticket management feature and AI-generated suggested replies have significantly reduced the time taken to respond to customer queries. Also, the AI-powered search bar has made it quicker to find relevant information.
How does Deskhero's AI use the uploaded files?
Deskhero's AI uses OpenAI embeddings to find relevant content from the uploaded files like policies, manuals, and presentations. This enhances the support team's ability to provide accurate responses.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows MetalMaster Inc. to gather data from their own site and competitor sites. This data is processed by Deskhero's AI to provide insights and suggestions, helping them stay competitive.
* This article provides an example of how a fictive company in the Roll-forming of metal industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
