TrainTech Industries deals with a large number of support tickets daily, covering a wide range of topics. To manage these effectively, the company uses Deskhero's tickets management feature. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time spent on each ticket and improving response times.
The company also uses Deskhero's custom fields feature to capture specific information about each ticket, such as the type of component involved or the nature of the issue. This structured data is then used by the AI to further refine its suggested responses and search results, providing more accurate and relevant information to both support staff and customers.
TrainTech Industries has a comprehensive knowledge base, created from various sources such as Word documents, PowerPoint presentations, and PDF files. Deskhero's AI capabilities scrape this data and use it to enhance search results and provide more relevant content to users, improving the overall user experience.
Through Deskhero's REST API, TrainTech Industries has integrated the platform with their existing CRM and ERP systems. This has streamlined data exchange, improved workflow, and increased productivity among the support staff.
By leveraging Deskhero's advanced AI capabilities, TrainTech Industries has significantly improved their support service efficiency, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI capabilities help in managing support tickets?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies, significantly reducing the time it takes to respond to tickets and manage them effectively.
How does Deskhero's AI enhance the user experience?
The AI capabilities of Deskhero scrape data from knowledge base articles and use it to enhance search results and provide more relevant content to users, thereby improving the overall user experience.
How does Deskhero's REST API improve productivity?
Deskhero's REST API allows for seamless integration with existing systems, enabling easy data exchange and ensuring that all relevant information is readily available when needed, thereby improving workflow and productivity.
* This article provides an example of how a fictive company in the Design and manufacture of rolling stock components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
