RailComp Innovations receives numerous support tickets daily, ranging from technical queries about their products to requests for custom component designs. The company uses Deskhero's ticket management feature to efficiently categorize, track, and respond to these tickets. The AI capabilities of Deskhero are utilized to analyze previous tickets and knowledge base articles, providing suggested replies to common queries, significantly reducing response times.
The company also uses the custom fields feature to capture specific information about each ticket, such as the type of component involved or the nature of the issue. This structured data is then used by the AI to further refine its suggested responses and search results, providing more accurate and relevant information to both support staff and customers.
RailComp Innovations also takes advantage of Deskhero's knowledge base feature, which is populated with articles generated from various sources like Word documents, PowerPoint presentations, and PDF files. The AI capabilities of Deskhero are used to scrape this data and generate OpenAI Embeddings, which are then used to enhance the search results and provide more relevant content to users.
With the help of Deskhero's REST API, RailComp Innovations has integrated the platform with their existing systems, enabling seamless data exchange and ensuring that all relevant information is readily available when needed. This has resulted in improved workflow and increased productivity among the support staff.
By leveraging Deskhero's advanced AI capabilities, RailComp Innovations has been able to significantly improve their customer support services, resulting in higher customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies to common queries, significantly reducing the time it takes to respond to tickets.
How does Deskhero's AI enhance the search results?
The AI capabilities of Deskhero are used to scrape data from knowledge base articles and generate OpenAI Embeddings, which are then used to enhance the search results, providing more relevant and accurate content to users.
How does Deskhero's REST API improve workflow?
Deskhero's REST API allows for seamless integration with existing systems, enabling easy data exchange and ensuring that all relevant information is readily available when needed, thereby improving workflow and productivity.
* This article provides an example of how a fictive company in the Design and manufacture of rolling stock components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
