LocoTech Industries has a vast customer base with diverse queries ranging from product specifications to troubleshooting. The company decided to implement Deskhero to manage their customer support services more efficiently.
With Deskhero's advanced AI capabilities, LocoTech was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allowed the AI to find relevant content and generate suggested replies, significantly reducing the time taken to respond to customer queries.
Furthermore, the AI-powered comprehensive search bar made it easier for the support team to find relevant information quickly, further enhancing the efficiency of their responses. The custom fields and structured data lists also allowed for better organization and tracking of customer queries.
The REST API provided by Deskhero enabled seamless integration with LocoTech's existing systems, ensuring a smooth transition and minimal disruption to their operations. The user groups feature also allowed for better collaboration among the support team.
Overall, Deskhero's AI capabilities have significantly improved LocoTech's customer support efficiency, leading to higher customer satisfaction rates.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This reduces the time taken to find relevant information and formulate responses.
How does the comprehensive search bar enhance support efficiency?
The AI-powered comprehensive search bar can quickly find relevant information from various resources, making it easier for the support team to address customer queries.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Rolling Stock Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
