WagonWorks Ltd has a large support team spread across different locations. They needed a solution to enhance collaboration among the team and improve workflow management. They chose Deskhero for its advanced features and AI capabilities.
With Deskhero's user groups feature, WagonWorks was able to create specific groups for different types of queries. This improved collaboration among the team and ensured that queries were directed to the right people.
Deskhero's kanban board and tickets management features allowed WagonWorks to efficiently manage their workflow. They could easily track the status of customer queries and ensure timely responses.
The advanced AI capabilities of Deskhero further enhanced workflow management. By leveraging OpenAI Embeddings from previous tickets and other resources, the AI could generate suggested replies, reducing the time taken to respond to queries.
Overall, Deskhero's AI capabilities and advanced features have greatly improved collaboration and workflow management at WagonWorks, leading to higher efficiency and customer satisfaction.
How does Deskhero enhance collaboration among the support team?
Deskhero's user groups feature allows for the creation of specific groups for different types of queries, improving collaboration among the team.
How does Deskhero improve workflow management?
Deskhero's kanban board and tickets management features allow for efficient tracking and management of customer queries, improving workflow management.
How does Deskhero's AI enhance workflow management?
Deskhero's AI leverages OpenAI Embeddings from previous tickets and other resources to generate suggested replies, reducing the time taken to respond to queries and improving workflow management.
* This article provides an example of how a fictive company in the Rolling Stock Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
