TrainCraft Manufacturing has an extensive knowledge base, including manuals, policies, and presentations. However, managing this vast amount of information and making it easily accessible to customers was a challenge. They decided to implement Deskhero to address this issue.
Deskhero's advanced AI capabilities allowed TrainCraft to leverage OpenAI Embeddings from their knowledge base articles, uploaded files, and scraped website data. This enabled the AI to find relevant content and enhance search results, making it easier for customers to find the information they need.
The AI also generated suggested replies based on the knowledge base, enabling customers to get quick answers to their queries through self-service. This reduced the load on the customer support team and improved customer satisfaction.
Deskhero's custom email domains and tickets management features also improved the overall customer support experience. Customers could easily track their queries, and the support team could efficiently manage tickets.
Overall, Deskhero's AI capabilities have greatly enhanced TrainCraft's knowledge base management and improved their customer self-service capabilities.
How does Deskhero's AI improve knowledge base management?
Deskhero's AI leverages OpenAI Embeddings from the knowledge base to find relevant content and enhance search results. This makes it easier for customers to find the information they need.
How does Deskhero improve customer self-service capabilities?
Deskhero's AI generates suggested replies based on the knowledge base, enabling customers to get quick answers to their queries through self-service.
Can Deskhero manage customer support tickets?
Yes, Deskhero has a tickets management feature that allows for efficient tracking and management of customer queries.
* This article provides an example of how a fictive company in the Rolling Stock Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
