PeakCover Solutions was looking for a way to improve their customer communication and provide more personalized and accurate responses to their queries.
They implemented Deskhero, which provided custom email domains for professional communication and user groups for better management of customer queries. The structured data lists and custom fields helped them organize their data more effectively.
Deskhero's advanced AI capabilities were instrumental in improving PeakCover Solutions' customer communication. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, providing more personalized and accurate responses to customer queries.
Deskhero's knowledge base feature allowed PeakCover Solutions to create a repository of common issues and their solutions, which the AI enhanced by generating articles from various file types and scraping data from the company's website.
With Deskhero's AI capabilities, PeakCover Solutions has been able to significantly improve their customer communication, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve customer communication?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, providing more personalized and accurate responses to customer queries.
Can Deskhero's AI generate content for the knowledge base?
Yes, Deskhero's AI can generate knowledge base articles from various file types like word, powerpoint, and pdf, as well as scrape data from the company's website.
How does Deskhero help in organizing data?
Deskhero provides structured data lists and custom fields for organizing data more effectively. It also allows the creation of user groups for better management of customer queries.
* This article provides an example of how a fictive company in the Erection of roof covering and frames activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
