RoofRise Inc. was struggling with managing their increasing volume of customer queries and complaints. They needed a solution that could not only handle the influx but also provide quick and accurate responses to maintain customer satisfaction.
They implemented Deskhero, which provided an organized ticket management system and user groups for efficient query resolution. The custom fields and structured data lists helped them categorize and prioritize tickets based on urgency and complexity.
Deskhero's advanced AI capabilities were a game-changer for RoofRise Inc. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
The knowledge base feature of Deskhero allowed RoofRise Inc. to create a repository of common issues and their solutions. The AI further enhanced this by generating articles from word, powerpoint, pdf files, and even scraping data from the company's website.
Overall, Deskhero's AI capabilities have enabled RoofRise Inc. to drastically improve their customer service efficiency and effectiveness, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Can Deskhero's AI generate content for the knowledge base?
Yes, Deskhero's AI can generate knowledge base articles from various file types like word, powerpoint, and pdf, as well as scrape data from the company's website.
How does Deskhero help in managing customer queries?
Deskhero provides a comprehensive ticket management system with custom fields and structured data lists for categorizing and prioritizing tickets. It also allows the creation of user groups for efficient query resolution.
* This article provides an example of how a fictive company in the Erection of roof covering and frames activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
