Superior Shingles uses Deskhero's user groups feature to manage its large customer base. With the help of AI, the company can automatically categorize customers into different groups based on their needs and preferences. This helps in providing personalized support and improves customer satisfaction.
The company also utilizes Deskhero's custom fields feature, which is enhanced by AI. This allows Superior Shingles to capture specific information about each customer or ticket. The AI capabilities of Deskhero ensure that these fields are accurately filled and updated, thereby reducing manual errors.
Deskhero's AI-powered comprehensive search bar is another feature that Superior Shingles finds extremely useful. It enables the support team to quickly find relevant information, thereby speeding up the resolution process. The AI capabilities of Deskhero enhance the search results by analyzing previous tickets, knowledge base articles, uploaded files, and scraped website data.
Superior Shingles also leverages Deskhero's AI capabilities to generate suggested replies. The platform uses OpenAI Embeddings to suggest relevant responses based on past tickets and other resources. This not only improves the response time but also maintains the quality of support.
In conclusion, Deskhero's AI capabilities have greatly enhanced Superior Shingles' customer interaction and support. The company is now able to provide efficient, personalized, and high-quality support to its customers.
How does Deskhero's AI capabilities help in managing user groups?
Deskhero's AI can automatically categorize customers into different groups based on their needs and preferences. This helps in providing personalized support.
How does Deskhero enhance the custom fields feature?
Deskhero's AI ensures that the custom fields are accurately filled and updated, thereby reducing manual errors.
How does Deskhero generate suggested replies?
Deskhero uses OpenAI Embeddings to suggest relevant responses based on past tickets and other resources. This improves the response time and maintains the quality of support.
* This article provides an example of how a fictive company in the Roofing Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
