Reliable Roofing receives numerous customer queries and complaints every day. With Deskhero's ticket management feature, the company is able to efficiently handle these tickets. The AI capabilities of Deskhero analyze the content of the tickets to determine their urgency and category, thereby streamlining the ticket management process.
The company also uses Deskhero's advanced search bar, which is powered by AI. This feature allows the support team to quickly find relevant information from previous tickets, knowledge base articles, uploaded files, and scraped website data. This significantly reduces the time spent on searching for information and increases the efficiency of the support team.
Deskhero's AI capabilities also assist Reliable Roofing in generating knowledge base articles. The platform can automatically generate articles from Word, PowerPoint, and PDF files. This makes it easy for the support team to update the knowledge base and keep it relevant.
Furthermore, Reliable Roofing leverages Deskhero's AI capabilities to generate suggested replies. By using OpenAI Embeddings, the platform can suggest relevant responses based on past tickets and other resources. This not only speeds up the response time but also ensures consistency in the quality of support provided.
In summary, Deskhero's AI capabilities have greatly improved the efficiency of Reliable Roofing's helpdesk services. The company is now able to handle more tickets, respond faster, and provide better support to its customers.
How does Deskhero's AI capabilities streamline ticket management?
Deskhero's AI analyzes the content of the tickets to determine their urgency and category. This helps in efficient categorization and prioritization of tickets.
How does Deskhero improve the search results?
Deskhero's advanced search bar is powered by AI. It can quickly find relevant information from previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero generate knowledge base articles?
Deskhero can automatically generate articles from Word, PowerPoint, and PDF files. This makes it easy for the support team to update the knowledge base and keep it relevant.
* This article provides an example of how a fictive company in the Roofing Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
