Rapid Roof Repairs receives a high volume of customer queries and complaints daily. Using Deskhero's ticket management feature, they are able to efficiently categorize and prioritize these tickets. The AI capabilities of Deskhero analyze the content of the tickets to determine their urgency and category, thereby streamlining the process.
The company also utilizes Deskhero's advanced search bar powered by AI. This feature allows the support team to quickly find relevant information from previous tickets, knowledge base articles, uploaded files, and scraped website data. This significantly reduces the time spent on searching for information and increases the efficiency of the support team.
Deskhero's AI capabilities also come into play in generating suggested replies. By leveraging OpenAI Embeddings, the platform can suggest relevant responses based on past tickets and other resources. This not only speeds up the response time but also ensures consistency in the quality of support provided.
Furthermore, Rapid Roof Repairs uses Deskhero's knowledge base feature to create a comprehensive repository of information. The AI capabilities of Deskhero help in automatically generating articles from Word, PowerPoint, and PDF files. This makes it easy for the support team to update the knowledge base and keep it relevant.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of Rapid Roof Repairs' customer support services. They are now able to handle more tickets, respond faster, and provide better support to their customers.
How does Deskhero's AI capabilities streamline ticket management?
Deskhero's AI analyzes the content of the tickets to determine their urgency and category. This helps in efficient categorization and prioritization of tickets.
How does Deskhero improve the search results?
Deskhero's advanced search bar is powered by AI. It can quickly find relevant information from previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero generate suggested replies?
Deskhero leverages OpenAI Embeddings to suggest relevant responses based on past tickets and other resources. This speeds up the response time and ensures consistency in the quality of support.
* This article provides an example of how a fictive company in the Roofing Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
