RugMaster Ltd., a renowned manufacturer of rugs and mats, was looking for a solution to enhance its knowledge base. They wanted to provide their customers with comprehensive and accurate information about their products. They decided to implement Deskhero to achieve this goal.
With Deskhero, RugMaster Ltd. could generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scrape data from their website. The AI capabilities of Deskhero were used to analyze these sources and generate articles that were relevant and informative.
The AI also enhanced the search results within the knowledge base. By leveraging OpenAI Embeddings from the generated articles and other sources, the AI could provide more accurate and relevant search results. This made it easier for customers to find the information they were looking for.
RugMaster Ltd. also used the custom fields feature to tailor the knowledge base to their specific needs. They created custom fields for specific product details, which helped in better categorizing the articles and making them more accessible to customers.
By implementing Deskhero, RugMaster Ltd. was able to enhance their knowledge base and improve the quality of their support services. The advanced AI capabilities of the platform played a crucial role in achieving these improvements.
How does Deskhero's AI capabilities help in enhancing the knowledge base?
Deskhero's AI analyzes various sources like Word, PowerPoint, PDF files, and website data to generate relevant and informative articles for the knowledge base.
How does Deskhero's AI enhance search results within the knowledge base?
Deskhero's AI leverages OpenAI Embeddings from the generated articles and other sources to provide more accurate and relevant search results within the knowledge base.
What is the use of custom fields in Deskhero's knowledge base?
The custom fields feature allows users to tailor the knowledge base to their specific needs. They can create custom fields for specific product details, which helps in better categorizing the articles and making them more accessible to customers.
* This article provides an example of how a fictive company in the Rugs and Mats Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
