Magic Carpet Inc., a leading manufacturer of rugs and mats, was facing challenges in handling customer queries efficiently. The company was receiving a high volume of tickets daily, and their support team was struggling to respond promptly. They decided to implement Deskhero to manage their customer support services.
With Deskhero's ticket management feature, Magic Carpet Inc. could easily categorize and prioritize tickets. The AI capabilities of Deskhero were used to analyze previous tickets and knowledge base articles to suggest relevant replies. This significantly reduced the time taken to respond to customer queries and improved the overall efficiency of the support team.
Deskhero's AI also enhanced the search results within the platform. By leveraging OpenAI Embeddings from various sources like previous tickets, knowledge base articles, and uploaded files, the AI could provide more accurate and relevant search results. This made it easier for the support team to find the information they needed to resolve customer issues.
The custom fields feature allowed Magic Carpet Inc. to tailor the platform to their specific needs. They could create custom fields for specific product details, which helped in better categorizing and resolving tickets. The user groups feature enabled them to assign tickets to specific teams based on the nature of the query, further improving their response times.
By implementing Deskhero, Magic Carpet Inc. was able to streamline their customer support services and improve their response times. The advanced AI capabilities of the platform played a crucial role in achieving these improvements.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies. This helps in reducing the time taken to respond to customer queries and improves the overall efficiency of the support team.
How does Deskhero's AI enhance search results?
Deskhero's AI leverages OpenAI Embeddings from various sources like previous tickets, knowledge base articles, and uploaded files to provide more accurate and relevant search results.
What is the use of custom fields in Deskhero?
The custom fields feature allows users to tailor the platform to their specific needs. They can create custom fields for specific product details, which helps in better categorizing and resolving tickets.
* This article provides an example of how a fictive company in the Rugs and Mats Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
