RoadRunner Camper Solutions receives a high volume of customer inquiries and service requests. Managing these effectively was a challenge for the company. With Deskhero's advanced AI capabilities, RoadRunner Camper Solutions has been able to improve their customer support efficiency and customer satisfaction.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. When a customer submits a new ticket, the AI suggests replies based on this data, significantly reducing the time taken to respond to customer inquiries.
In addition, the AI enhances the search results in the knowledge base. When customers search for information, the AI uses the embeddings to find the most relevant content, making it easier for customers to find the information they need without having to contact customer support.
This has not only improved customer satisfaction but also freed up the customer support team to focus on more complex issues. As a result, the overall operational efficiency of the company has improved.
Overall, Deskhero's advanced AI capabilities have enabled RoadRunner Camper Solutions to streamline their customer support process, improve response times, and increase customer satisfaction.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. The AI analyzes the customer's inquiry and finds the most relevant information to formulate a response.
How does Deskhero's AI enhance search results in the knowledge base?
When a customer searches the knowledge base, Deskhero's AI uses the embeddings to find the most relevant content based on the search terms. This makes it easier for customers to find the information they need.
How has Deskhero improved RoadRunner Camper Solutions' customer support process?
Deskhero has streamlined RoadRunner Camper Solutions' customer support process by suggesting replies to customer inquiries and enhancing search results in the knowledge base. This has improved response times and increased customer satisfaction.
* This article provides an example of how a fictive company in the RV/Camper/Trailer Sales & Service Centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
