Trailblazer RV Center has a comprehensive knowledge base, including manuals, policies, and presentations. However, customers often struggled to find the information they needed. With Deskhero's advanced AI capabilities, Trailblazer RV Center has made their knowledge base more accessible and user-friendly.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. When a customer searches the knowledge base, the AI uses these embeddings to find the most relevant content.
This has made it easier for customers to find the information they need without having to contact customer support. As a result, the number of customer inquiries has decreased, freeing up the customer support team to focus on more complex issues.
In addition, Deskhero's AI suggests replies to customer inquiries based on the same data. This has further reduced the workload of the customer support team and improved response times.
Overall, Deskhero's advanced AI capabilities have improved the accessibility and usability of Trailblazer RV Center's knowledge base, leading to increased customer satisfaction and efficiency.
How does Deskhero's AI make the knowledge base more accessible?
When a customer searches the knowledge base, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most relevant content. This makes it easier for customers to find the information they need.
How does Deskhero's AI reduce the workload of the customer support team?
Deskhero's AI suggests replies to customer inquiries based on the same data used to enhance the knowledge base. This reduces the time the customer support team needs to spend on each inquiry, freeing them up to focus on more complex issues.
How has Deskhero improved customer satisfaction at Trailblazer RV Center?
By making the knowledge base more accessible and improving response times to customer inquiries, Deskhero has increased customer satisfaction at Trailblazer RV Center.
* This article provides an example of how a fictive company in the RV/Camper/Trailer Sales & Service Centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
