Happy Camper Sales & Service receives a high volume of customer inquiries regarding RV specifications, warranty claims, and service requests. The company used to struggle with managing these inquiries and providing timely responses. With Deskhero's advanced AI capabilities, the company can now handle customer inquiries more efficiently.
Using Deskhero, Happy Camper Sales & Service has created a structured data list of all their RV models, including custom fields for specifications, warranty details, and service requirements. This information is easily accessible to the customer support team, enabling them to provide accurate information quickly.
The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. When a customer submits a new ticket, the AI suggests replies based on this data, significantly reducing the time taken to respond to customer inquiries.
Deskhero's AI also enhances the search results in the knowledge base. When customers search for information, the AI uses the embeddings to find the most relevant content, making it easier for customers to find the information they need without having to contact customer support.
Overall, Deskhero's advanced AI capabilities have enabled Happy Camper Sales & Service to streamline their customer support process, improve response times, and increase customer satisfaction.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. The AI analyzes the customer's inquiry and finds the most relevant information to formulate a response.
How does Deskhero's AI enhance search results in the knowledge base?
When a customer searches the knowledge base, Deskhero's AI uses the embeddings to find the most relevant content based on the search terms. This makes it easier for customers to find the information they need.
How has Deskhero improved Happy Camper Sales & Service's customer support process?
Deskhero has streamlined Happy Camper Sales & Service's customer support process by suggesting replies to customer inquiries and enhancing search results in the knowledge base. This has improved response times and increased customer satisfaction.
* This article provides an example of how a fictive company in the RV/Camper/Trailer Sales & Service Centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
