Mountain View Campgrounds receives numerous customer inquiries about their campsites. They use Deskhero's ticket management feature to handle these inquiries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the time taken to respond to customers.
The custom fields feature allows Mountain View Campgrounds to categorize each ticket based on its nature. This structured data list helps the AI provide more accurate suggestions for replies, improving customer satisfaction.
Mountain View Campgrounds maintains a comprehensive knowledge base about their campsites. Deskhero's AI scrapes this data, along with uploaded files like policies and manuals, to enhance the search results for both the support team and customers.
Deskhero's AI also generates articles for the knowledge base from word, powerpoint, and pdf files. This feature not only saves the support team time but also ensures that the knowledge base is always updated with the latest information.
Lastly, Mountain View Campgrounds uses Deskhero's REST API to integrate the platform with their existing systems. This integration makes all customer data readily available for the AI to analyze and use.
How does Deskhero's AI improve the response time to customer inquiries?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to customer inquiries. This feature significantly reduces the time taken to respond to customers.
How does Deskhero's AI enhance the accuracy of replies to customer inquiries?
Deskhero's AI uses the custom fields feature to categorize each ticket based on its nature. This structured data list helps the AI provide more accurate suggestions for replies, improving the overall quality of customer service.
How does Deskhero's AI ensure that the knowledge base is always up-to-date?
Deskhero's AI generates articles for the knowledge base from word, powerpoint, and pdf files. This feature ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the RV Campsites industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
