OpenRoad RV Sales, a prominent RV sales company, faced challenges in managing customer inquiries and communications. They chose Deskhero's AI-powered platform to optimize their sales support and improve customer communication.
Deskhero's AI capabilities helped OpenRoad to manage customer tickets effectively. By leveraging OpenAI Embeddings from previous tickets and other data sources, the AI could find relevant content and generate suggested replies. This not only expedited the resolution process but also ensured consistent and accurate responses to customer inquiries.
OpenRoad also used Deskhero's AI to enhance their knowledge base. The AI could generate articles from various file formats and scrape data from the company's website. This resulted in an extensive, up-to-date knowledge base that served as a valuable resource for both customers and sales representatives.
Furthermore, Deskhero's REST API allowed OpenRoad to integrate the platform with their existing CRM system. This ensured a smooth transition and allowed the sales team to leverage the benefits of Deskhero without disrupting their workflow.
Overall, Deskhero's advanced AI capabilities have significantly improved OpenRoad's sales support process, leading to enhanced customer communication and satisfaction.
How does Deskhero's AI optimize sales support?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other data to quickly find relevant content. This content is then used to generate suggested replies, expediting the resolution process and ensuring consistent and accurate responses to customer inquiries.
How does Deskhero's AI improve knowledge base management?
Deskhero's AI can generate knowledge base articles from various file formats and scrape data from your website. This results in an extensive, up-to-date knowledge base that serves as a valuable resource for both customers and sales representatives.
Can Deskhero be integrated with existing CRM systems?
Yes, Deskhero's REST API allows for seamless integration with your existing CRM system.
* This article provides an example of how a fictive company in the RV Rentals & Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
