RyeRise receives a large volume of customer queries about their farming practices, rye varieties, and delivery schedules. Managing these queries efficiently was a challenge until they adopted Deskhero. With its ticket management system, RyeRise can now handle all queries systematically and promptly.
The company uses Deskhero's AI capabilities to generate suggested replies. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like farming manuals and policies, Deskhero's AI can quickly find relevant content and generate appropriate responses. This has significantly reduced the response time and improved the quality of customer service.
RyeRise also uses Deskhero's knowledge base feature to create a self-service portal for customers. The AI-generated articles from various sources provide valuable information to customers, reducing the number of support tickets.
With Deskhero's custom email domains, RyeRise maintains a professional image in their customer interactions. The custom fields and user groups features allow RyeRise to categorize their customers and tailor their support services accordingly.
Lastly, RyeRise uses Deskhero's comprehensive search bar to quickly find relevant information. The AI-enhanced search results provide quick access to relevant information, making it easier for the team to address customer queries accurately and promptly.
How does Deskhero's AI capabilities enhance RyeRise's customer support?
Deskhero's AI capabilities help RyeRise by generating suggested replies using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This reduces response time and improves the quality of customer service. The AI-enhanced search results also provide quick access to relevant information, improving the efficiency of the support team.
How does RyeRise use Deskhero's knowledge base feature?
RyeRise uses Deskhero's knowledge base feature to create a self-service portal for customers. The AI-generated articles provide valuable information to customers, reducing the number of support tickets.
What is the benefit of Deskhero's custom fields and user groups features for RyeRise?
The custom fields and user groups features allow RyeRise to categorize their customers and tailor their support services accordingly. This personalized approach has led to increased customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Rye Growing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
