RyeRevolution receives numerous queries daily regarding their rye varieties, cultivation methods, and distribution channels. Managing these queries was a challenge until they adopted Deskhero. Now, using Deskhero's ticket management system, all queries are organized and prioritized efficiently, ensuring no query goes unanswered.
The company also utilizes Deskhero's AI capabilities to generate suggested replies. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero's AI can quickly find relevant content and generate appropriate responses. This has significantly reduced the response time and improved the quality of customer service.
Deskhero's comprehensive search bar has been a game-changer for RyeRevolution's support team. The AI-enhanced search results provide quick access to relevant information, making it easier for the team to address customer queries accurately and promptly.
RyeRevolution also uses Deskhero's knowledge base feature to create a self-service portal for customers. The AI-generated articles from various sources like Word, PowerPoint, PDF files, and scraped website data provide valuable information to customers, reducing the number of support tickets.
Finally, the custom fields and user groups features allow RyeRevolution to categorize their customers and tailor their support services accordingly. This personalized approach has led to increased customer satisfaction and loyalty.
How does Deskhero's AI capabilities enhance RyeRevolution's customer support?
Deskhero's AI capabilities help RyeRevolution by generating suggested replies using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This reduces response time and improves the quality of customer service. The AI-enhanced search results also provide quick access to relevant information, improving the efficiency of the support team.
How does RyeRevolution use Deskhero's knowledge base feature?
RyeRevolution uses Deskhero's knowledge base feature to create a self-service portal for customers. The AI-generated articles provide valuable information to customers, reducing the number of support tickets.
What is the benefit of Deskhero's custom fields and user groups features for RyeRevolution?
The custom fields and user groups features allow RyeRevolution to categorize their customers and tailor their support services accordingly. This personalized approach has led to increased customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Rye Growing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
