Golden Grain Millers receives a high volume of customer inquiries daily. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze past tickets and knowledge base articles to suggest replies, reducing the time taken to respond to each ticket.
The company uses Deskhero's custom fields and structured data lists to categorize and manage customer inquiries effectively. The AI uses these categorizations to enhance search results, making it easier for the support team to find relevant information quickly.
Golden Grain Millers also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities of Deskhero analyze this scraped data to provide more accurate and up-to-date suggested replies.
The company has integrated Deskhero with their other systems using Deskhero's REST API. This integration allows the AI to access more data, improving the accuracy of its suggestions and search enhancements.
Overall, the advanced AI capabilities of Deskhero have enabled Golden Grain Millers to provide faster and more accurate responses to their customers, improving customer satisfaction and loyalty.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of previous tickets and knowledge base articles. It then uses this analysis to suggest replies to new tickets.
How does Deskhero's website scraping feature update the knowledge base?
Deskhero's website scraping feature automatically extracts data from your website and adds it to your knowledge base. The AI then analyzes this data to improve its suggested replies and search enhancements.
What benefits does integrating Deskhero with other systems provide?
Integrating Deskhero with other systems allows the AI to access more data, improving the accuracy of its suggestions and search enhancements. It also allows for seamless data flow between systems, improving overall operational efficiency.
* This article provides an example of how a fictive company in the Rye Milling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
