Rye Revolution Milling receives numerous customer inquiries daily about their products, ranging from product specifications to delivery details. They use Deskhero's ticket management system to handle these inquiries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the time spent on each ticket.
With the help of Deskhero's custom fields and structured data lists, Rye Revolution Milling has been able to categorize and manage customer inquiries more effectively. The AI uses these categorizations to enhance search results, making it easier for the support team to find relevant information.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities of Deskhero analyze this scraped data to provide more accurate and up-to-date suggested replies.
Rye Revolution Milling has also benefited from Deskhero's REST API, which they use to integrate Deskhero with their other systems. This integration allows the AI to access more data, improving the accuracy of its suggestions and search enhancements.
Overall, the advanced AI capabilities of Deskhero have enabled Rye Revolution Milling to provide faster and more accurate responses to their customers, improving customer satisfaction and loyalty.
How does Deskhero's AI analyze previous tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of previous tickets. It then uses this analysis to suggest replies to new tickets and enhance search results.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts data from your website and adds it to your knowledge base. The AI then analyzes this data to improve its suggested replies and search enhancements.
What systems can Deskhero's REST API integrate with?
Deskhero's REST API can integrate with any system that supports RESTful APIs. This includes most modern software systems, including CRM, ERP, and e-commerce platforms.
* This article provides an example of how a fictive company in the Rye Milling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
