SecureVault Inc. receives a high volume of customer queries regarding their safe custody services. To manage these efficiently, they use Deskhero's ticket management feature. The AI capabilities of Deskhero analyze the content of the tickets and suggest replies based on previous tickets and knowledge base articles. This significantly reduces the time taken to respond to customer queries.
The AI capabilities of Deskhero also enhance the search results in the knowledge base. When a customer searches for information, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results. This ensures that customers can find the information they need quickly and easily.
Deskhero's website scraping feature is used by SecureVault Inc. to keep their knowledge base up-to-date. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base accordingly. This ensures that the information provided to customers is always current and accurate.
SecureVault Inc. also uses Deskhero's custom fields feature to categorize customer queries. The AI capabilities of Deskhero analyze the content of the queries and assign them to the appropriate category. This helps SecureVault Inc. prioritize their responses and ensure that urgent queries are addressed promptly.
Overall, the advanced AI capabilities of Deskhero have significantly improved the efficiency of SecureVault Inc.'s customer support. They are able to provide quick and accurate responses to customer queries, ensuring high levels of customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze the content of customer queries and suggest replies based on previous tickets and knowledge base articles. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI capabilities enhance the search results in the knowledge base?
When a customer searches for information, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results.
How does Deskhero's AI capabilities help in categorizing customer queries?
Deskhero's AI capabilities analyze the content of customer queries and assign them to the appropriate category based on custom fields. This helps in prioritizing responses and ensuring that urgent queries are addressed promptly.
* This article provides an example of how a fictive company in the Safe custody services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
