SafeKeep Co. handles a large number of customer inquiries daily. To manage these effectively, they utilize Deskhero's ticket management system. The platform's AI capabilities examine the content of the tickets and recommend responses based on prior tickets and knowledge base articles, significantly reducing response times.
Deskhero's AI capabilities also optimize the search results in the knowledge base. When a customer searches for information, the AI employs OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to deliver the most pertinent results. This ensures customers can locate the information they need swiftly and effortlessly.
SafeKeep Co. uses Deskhero's website scraping feature to maintain an up-to-date knowledge base. The AI capabilities of Deskhero scrutinize the scraped data and update the knowledge base accordingly, ensuring the information provided to customers is always accurate and current.
SafeKeep Co. also takes advantage of Deskhero's custom fields feature to categorize customer inquiries. The AI capabilities of Deskhero assess the content of the inquiries and allocate them to the relevant category. This enables SafeKeep Co. to prioritize their responses and ensure urgent inquiries are addressed immediately.
In conclusion, Deskhero's advanced AI capabilities have greatly enhanced the efficiency of SafeKeep Co.'s customer support. They can deliver quick and accurate responses to customer inquiries, ensuring high levels of customer satisfaction.
How does Deskhero's AI capabilities reduce response times?
Deskhero's AI capabilities examine the content of customer inquiries and recommend responses based on prior tickets and knowledge base articles, significantly reducing response times.
How does Deskhero's AI capabilities optimize the search results in the knowledge base?
When a customer searches for information, Deskhero's AI employs OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to deliver the most pertinent results.
How does Deskhero's AI capabilities assist in categorizing customer inquiries?
Deskhero's AI capabilities assess the content of customer inquiries and allocate them to the relevant category based on custom fields. This enables prioritization of responses and ensures urgent inquiries are addressed immediately.
* This article provides an example of how a fictive company in the Safe custody services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
