ComplyTech Design has a vast knowledge base consisting of safety standards, compliance guidelines, and design specifications. Maintaining and updating this knowledge base can be a daunting task. However, with Deskhero's AI capabilities, ComplyTech has been able to automate the process of generating and updating knowledge base articles.
The AI leverages OpenAI Embeddings from previous tickets, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then used to generate knowledge base articles. The AI also updates existing articles based on new information, ensuring that the knowledge base is always up-to-date.
ComplyTech also uses Deskhero's custom email domains and user groups features to manage their customer support process. The custom email domains give their customer support a professional look, while the user groups feature allows them to assign tickets to specific teams based on the nature of the query.
Deskhero's REST API has allowed ComplyTech to integrate the platform with their existing systems. This has streamlined their workflow and improved the overall efficiency of their customer support process.
Overall, Deskhero's advanced AI capabilities have significantly improved the quality and relevance of ComplyTech's knowledge base, making it a valuable resource for both their support team and their clients.
How does Deskhero's AI generate and update knowledge base articles?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, uploaded files, and scraped website data to find relevant content. This content is then used to generate knowledge base articles. The AI also updates existing articles based on new information, ensuring that the knowledge base is always up-to-date.
What are the benefits of using Deskhero's custom email domains and user groups features?
The custom email domains give your customer support a professional look, while the user groups feature allows you to assign tickets to specific teams based on the nature of the query. This can improve the efficiency of your customer support process.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This can streamline your workflow and improve the overall efficiency of your customer support process.
* This article provides an example of how a fictive company in the Safety and compliance engineering design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
