SafetyNet Solutions receives a high volume of customer queries on a daily basis. Managing these tickets efficiently is crucial for maintaining high customer satisfaction. With Deskhero's AI capabilities, SafetyNet has been able to automate the process of categorizing and prioritizing tickets.
The AI leverages OpenAI Embeddings from previous tickets to understand the nature of the query. Based on this understanding, it categorizes the ticket and assigns it to the appropriate team. This has significantly reduced the time taken to process tickets and improved the efficiency of the support team.
SafetyNet also uses Deskhero's kanban board to get a visual overview of the status of all tickets. This helps them prioritize tasks and manage their workload effectively.
Deskhero's REST API has allowed SafetyNet to integrate the platform with their existing systems. This has streamlined their workflow and improved the overall efficiency of their customer support process.
Overall, Deskhero's advanced AI capabilities have revolutionized SafetyNet's ticket management process, making it more efficient and effective.
How does Deskhero's AI automate the process of categorizing and prioritizing tickets?
Deskhero's AI leverages OpenAI Embeddings from previous tickets to understand the nature of the query. Based on this understanding, it categorizes the ticket and assigns it to the appropriate team. This can significantly reduce the time taken to process tickets and improve the efficiency of your support team.
How does Deskhero's kanban board help in managing tickets?
Deskhero's kanban board provides a visual overview of the status of all tickets. This can help you prioritize tasks and manage your workload effectively.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This can streamline your workflow and improve the overall efficiency of your customer support process.
* This article provides an example of how a fictive company in the Safety and compliance engineering design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
