SafeGuard Engineering receives numerous queries from clients about safety standards, compliance issues, and design specifications. These queries are often complex and require detailed responses. With Deskhero's AI capabilities, SafeGuard has been able to automate the process of generating responses to these queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies.
The AI's ability to enhance search results has also been a game-changer for SafeGuard. The comprehensive search bar powered by AI has made it easier for the support team to find relevant information quickly. This has reduced the time taken to respond to customer queries and improved customer satisfaction.
Deskhero's custom fields and structured data lists have allowed SafeGuard to categorize and manage tickets effectively. The kanban board provides a visual overview of the status of all tickets, making it easier for the team to prioritize tasks.
SafeGuard also uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their workflow and improved the overall efficiency of their customer support process.
Overall, Deskhero's advanced AI capabilities have transformed SafeGuard's customer support process, making it more efficient and effective.
How does Deskhero's AI generate responses to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to improve the relevance of search results. This makes it easier for the support team to find the information they need quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This can streamline your workflow and improve the overall efficiency of your customer support process.
* This article provides an example of how a fictive company in the Safety and compliance engineering design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
