FoodAid deals with a large number of food stamp applications and inquiries daily. Deskhero's ticket management system enables them to efficiently manage these tasks, ensuring that no application or inquiry is missed or delayed.
Using Deskhero's custom fields and structured data lists, FoodAid can categorize and filter applications based on various parameters such as application status, applicant's location, etc. This allows the team to prioritize tasks and handle applications more effectively.
Deskhero's AI capabilities are instrumental in improving FoodAid's customer service. The platform uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies for customer queries. This not only accelerates response times but also ensures that accurate and consistent information is provided to the applicants.
The comprehensive search bar powered by AI helps FoodAid's support staff quickly find relevant information from the extensive database of applications, policies, and procedures. This significantly reduces the time spent on searching for information, leading to faster resolution of applications and inquiries.
By leveraging Deskhero's REST API, FoodAid can integrate the platform with its existing systems, enabling seamless data exchange and enhancing overall operational efficiency.
How does Deskhero's AI capabilities improve FoodAid's customer service?
Deskhero's AI capabilities generate suggested replies for customer queries using OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files. This accelerates response times and ensures that accurate and consistent information is provided to the applicants.
How does Deskhero help in managing and tracking applications?
Deskhero's ticket management system allows FoodAid to efficiently manage and track each application, ensuring that no application or inquiry is missed or delayed.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI and helps support staff quickly find relevant information from the extensive database of applications, policies, and procedures.
* This article provides an example of how a fictive company in the Safety net programs (e.g. unemployment insurance, food stamps) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
