SecureNet handles thousands of unemployment insurance claims daily. The high volume of claims often leads to delays and errors in processing. By using Deskhero's ticket management system, SecureNet can efficiently manage and track each claim, reducing the chances of errors and ensuring timely processing.
With Deskhero's custom fields and structured data lists, SecureNet can easily categorize and filter claims based on various parameters such as claim status, applicant's state, etc. This feature allows the team to prioritize and handle claims more effectively.
The AI capabilities of Deskhero play a crucial role in enhancing SecureNet's customer service. Using OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero generates suggested replies for customer queries. This not only speeds up response times but also ensures consistent and accurate information is provided to the customers.
Deskhero's comprehensive search bar powered by AI helps SecureNet's support staff quickly find relevant information from the vast database of claims, policies, and procedures. This significantly reduces the time spent on searching for information, leading to faster resolution of claims.
By leveraging Deskhero's REST API, SecureNet can integrate the platform with its existing systems, allowing seamless data exchange and enhancing overall operational efficiency.
How does Deskhero's AI capabilities enhance SecureNet's customer service?
Deskhero's AI capabilities generate suggested replies for customer queries using OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files. This speeds up response times and ensures consistent and accurate information is provided to the customers.
How does Deskhero help in managing and tracking claims?
Deskhero's ticket management system allows SecureNet to efficiently manage and track each claim, reducing the chances of errors and ensuring timely processing.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI and helps support staff quickly find relevant information from the vast database of claims, policies, and procedures.
* This article provides an example of how a fictive company in the Safety net programs (e.g. unemployment insurance, food stamps) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
