SailAway Leasing receives hundreds of customer queries daily, ranging from booking inquiries to technical questions about the sailboats. Using Deskhero's advanced AI capabilities, they can quickly generate suggested replies based on previous tickets, knowledge base articles, and other relevant content. This has drastically reduced the time spent on each ticket, allowing the support team to handle more queries in less time.
The AI also enhances the search results within the platform. When a support agent searches for a particular topic or keyword, the AI uses OpenAI Embeddings to find the most relevant content. This feature has proven to be invaluable when dealing with complex or technical queries that require specific knowledge about the sailboats.
Deskhero's AI capabilities also extend to the knowledge base. The AI can generate articles from various sources such as Word documents, PowerPoint presentations, PDF files, and even scraped website data. This feature has greatly enriched SailAway Leasing's knowledge base, making it a comprehensive resource for both the support agents and customers.
Furthermore, SailAway Leasing has utilized Deskhero's custom fields and user groups to organize their support team more efficiently. They have created different user groups for different types of queries, and the AI helps direct the tickets to the appropriate group. This has resulted in a more organized workflow and improved the overall efficiency of the support team.
Overall, Deskhero's advanced AI capabilities have transformed SailAway Leasing's customer support and helpdesk services. They have seen significant improvements in their response time, customer satisfaction, and team efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant content to generate suggested replies. This helps speed up the response time and ensures that the replies are accurate and helpful.
How does the AI enhance the search results within Deskhero?
When a support agent searches for a particular topic or keyword, the AI uses OpenAI Embeddings to find the most relevant content. This makes it easier for the agent to find the information they need to resolve the query.
Can Deskhero's AI generate knowledge base articles from various sources?
Yes, Deskhero's AI can generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, PDF files, and even scraped website data. This enriches the knowledge base and makes it a comprehensive resource for both the support agents and customers.
* This article provides an example of how a fictive company in the Sailboat Leasing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
