OceanBreeze Rentals deals with a high volume of customer queries every day. With Deskhero's AI capabilities, they have been able to manage these queries more effectively. The AI generates suggested replies based on previous tickets and relevant content, which has significantly reduced the time taken to respond to each query.
The AI also improves the search functionality within the platform. When a support agent searches for a specific keyword or topic, the AI uses OpenAI Embeddings to find the most relevant content. This has been particularly useful when dealing with technical queries that require specific knowledge about the sailboats.
Additionally, OceanBreeze Rentals has found great value in Deskhero's ability to generate knowledge base articles from various sources. The AI can create articles from Word documents, PowerPoint presentations, PDF files, and scraped website data. This has expanded their knowledge base and made it a valuable resource for both the support agents and customers.
OceanBreeze Rentals has also utilized Deskhero's custom fields and user groups to better organize their support team. They have created different user groups for different types of queries, and the AI helps direct the tickets to the right group. This has streamlined their workflow and improved the overall efficiency of the support team.
In conclusion, Deskhero's advanced AI capabilities have greatly improved OceanBreeze Rentals' helpdesk efficiency. They have seen notable improvements in their response time, customer satisfaction, and team organization.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI generates suggested replies based on previous tickets and relevant content. This significantly reduces the time taken to respond to each query and ensures that the responses are accurate and helpful.
How does the AI improve the search functionality within Deskhero?
When a support agent searches for a specific keyword or topic, the AI uses OpenAI Embeddings to find the most relevant content. This makes it easier for the agent to find the information they need to resolve the query.
Can Deskhero's AI generate knowledge base articles from various sources?
Yes, Deskhero's AI can generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, PDF files, and scraped website data. This expands the knowledge base and makes it a valuable resource for both the support agents and customers.
* This article provides an example of how a fictive company in the Sailboat Leasing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
