SeaEscape Charters handles a multitude of customer queries every day. With Deskhero's AI capabilities, they have been able to respond to these queries more quickly and accurately. The AI generates suggested replies based on previous tickets and relevant content, which has drastically cut down the response time for each query.
The AI also enhances the search results within the platform. When a support agent searches for a certain topic or keyword, the AI uses OpenAI Embeddings to find the most relevant content. This has been particularly beneficial when dealing with technical queries that require specific knowledge about the sailboats.
Moreover, SeaEscape Charters has leveraged Deskhero's ability to generate knowledge base articles from various sources. The AI can create articles from Word documents, PowerPoint presentations, PDF files, and scraped website data. This has significantly enriched their knowledge base, making it a comprehensive resource for both the support agents and customers.
SeaEscape Charters has also utilized Deskhero's custom fields and user groups to better structure their support team. They have created different user groups for different types of queries, and the AI helps direct the tickets to the correct group. This has led to a more organized workflow and improved the overall efficiency of the support team.
In summary, Deskhero's advanced AI capabilities have optimized SeaEscape Charters' customer support services. They have seen substantial improvements in their response time, customer satisfaction, and team efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant content to generate suggested replies. This helps speed up the response time and ensures that the replies are accurate and helpful.
How does the AI enhance the search results within Deskhero?
When a support agent searches for a particular topic or keyword, the AI uses OpenAI Embeddings to find the most relevant content. This makes it easier for the agent to find the information they need to resolve the query.
Can Deskhero's AI generate knowledge base articles from various sources?
Yes, Deskhero's AI can generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, PDF files, and even scraped website data. This enriches the knowledge base and makes it a comprehensive resource for both the support agents and customers.
* This article provides an example of how a fictive company in the Sailboat Leasing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
