Oceanic Adventures receives a high volume of customer queries every day. To manage these effectively, they use Deskhero's ticket management system. The integration of Deskhero's advanced AI capabilities has been a game-changer for the company. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content and suggest responses, significantly improving the efficiency of their customer support.
The AI's ability to quickly analyze vast amounts of data and generate accurate responses has drastically reduced the time spent by customer service representatives on each ticket. This has not only improved efficiency but also increased customer satisfaction levels.
Oceanic Adventures also uses Deskhero's AI to enhance their search functionality. When customers use the search bar, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This has made it easier for customers to find the information they need without having to contact customer support.
Additionally, Oceanic Adventures uses Deskhero's AI to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has streamlined the process of updating the knowledge base and ensured that the most up-to-date information is always available to customers.
Overall, Deskhero's advanced AI capabilities have revolutionized Oceanic Adventures' customer support operations, making them more efficient and customer-friendly.
How has Deskhero's AI improved Oceanic Adventures' response times?
The AI's ability to quickly analyze vast amounts of data and generate accurate responses has drastically reduced the time spent by customer service representatives on each ticket, thereby improving response times.
How does Deskhero's AI enhance Oceanic Adventures' search functionality?
When customers use the search bar, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This makes it easier for customers to find the information they need.
How does Oceanic Adventures use Deskhero's AI to update their knowledge base?
Oceanic Adventures uses Deskhero's AI to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This streamlines the process of updating the knowledge base and ensures that the most up-to-date information is always available to customers.
* This article provides an example of how a fictive company in the Sailboat Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
