WheelWorld Ltd. had an extensive collection of product manuals, policies, and presentations, but they were scattered across different platforms and formats. With Deskhero, they were able to consolidate these resources into a single, searchable knowledge base.
The company used Deskhero's advanced AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This not only saved time but also ensured that the content was accurate and up-to-date.
Deskhero's AI also leveraged OpenAI Embeddings from previous tickets and uploaded files to find relevant content. This enhanced the search results and made it easier for customers to find the information they needed.
WheelWorld Ltd. also used Deskhero's custom email domains and user groups features to manage internal communications and collaborations. This improved coordination among different teams and departments.
Finally, the company used Deskhero's kanban board to track and manage customer support tasks. This provided a visual overview of the support process and helped identify bottlenecks and areas for improvement.
How did Deskhero's AI capabilities enhance WheelWorld Ltd.'s knowledge base?
Deskhero's AI capabilities helped WheelWorld Ltd. generate knowledge base articles from Word, PowerPoint, and PDF files. It also used OpenAI Embeddings from previous tickets and uploaded files to find relevant content, enhancing the search results.
What features of Deskhero did WheelWorld Ltd. find most useful?
WheelWorld Ltd. found Deskhero's knowledge base, custom email domains, user groups, and kanban board features most useful.
How did WheelWorld Ltd. use Deskhero to improve internal communications?
WheelWorld Ltd. used Deskhero's custom email domains and user groups features to manage internal communications and collaborations.
* This article provides an example of how a fictive company in the Sale of Automobile Tires and Wheels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
