TireMaster Inc. receives hundreds of customer inquiries daily, ranging from product queries to technical support. Managing these tickets manually was time-consuming and led to delayed responses. With Deskhero's ticket management feature, they were able to categorize, assign, and prioritize tickets effectively, significantly reducing response times.
The company also leveraged Deskhero's advanced AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This feature not only improved the efficiency of their customer support team but also ensured consistent and accurate responses to customer queries.
TireMaster Inc. used Deskhero's custom fields and structured data lists to organize customer data and inquiries. This made it easier for the support team to track customer interactions and provide personalized service.
Deskhero's comprehensive search bar and website scraping features were particularly useful in finding relevant information quickly. The support team could easily pull up product details, pricing information, and other relevant data during customer interactions.
Finally, the company used Deskhero's REST API to integrate the platform with their existing CRM and ERP systems, creating a unified customer support ecosystem.
How did Deskhero's AI capabilities improve TireMaster Inc.'s customer support?
Deskhero's AI capabilities helped TireMaster Inc. generate suggested replies based on previous tickets and knowledge base articles, improving the efficiency and accuracy of their customer support.
What features of Deskhero did TireMaster Inc. find most useful?
TireMaster Inc. found Deskhero's ticket management, custom fields, structured data lists, comprehensive search bar, website scraping, and REST API integration most useful.
How did TireMaster Inc. integrate Deskhero with their existing systems?
TireMaster Inc. used Deskhero's REST API to integrate the platform with their existing CRM and ERP systems.
* This article provides an example of how a fictive company in the Sale of Automobile Tires and Wheels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
