SpeedyTires Co. was struggling with a high volume of customer inquiries and complaints. With Deskhero, they were able to manage these tickets effectively and reduce response times.
The company leveraged Deskhero's advanced AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, and scraped website data. This not only improved the efficiency of their customer support team but also ensured consistent and accurate responses.
SpeedyTires Co. used Deskhero's structured data lists and custom fields to organize customer data and inquiries. This made it easier for the support team to track customer interactions and provide personalized service.
Deskhero's comprehensive search bar and website scraping features were particularly useful in finding relevant information quickly. The support team could easily pull up product details, pricing information, and other relevant data during customer interactions.
Finally, the company used Deskhero's REST API to integrate the platform with their existing e-commerce platform, creating a unified customer support ecosystem.
How did Deskhero's AI capabilities improve SpeedyTires Co.'s customer support?
Deskhero's AI capabilities helped SpeedyTires Co. generate suggested replies based on previous tickets, knowledge base articles, and scraped website data, improving the efficiency and accuracy of their customer support.
What features of Deskhero did SpeedyTires Co. find most useful?
SpeedyTires Co. found Deskhero's ticket management, structured data lists, custom fields, comprehensive search bar, website scraping, and REST API integration most useful.
How did SpeedyTires Co. integrate Deskhero with their existing systems?
SpeedyTires Co. used Deskhero's REST API to integrate the platform with their existing e-commerce platform.
* This article provides an example of how a fictive company in the Sale of Automobile Tires and Wheels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
