CarParts Warehouse deals with a high volume of customer queries every day. With Deskhero's AI capabilities, they've been able to automate responses to frequently asked questions by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
The AI system scans incoming tickets and matches them with relevant content from the knowledge base and other resources. This data is then processed by OpenAI's ChatGPT to generate suggested replies, drastically reducing response times and improving customer satisfaction.
Deskhero's website scraping feature enables CarParts Warehouse to maintain an up-to-date knowledge base with the latest information from manufacturers' websites. The AI system automatically updates the knowledge base, ensuring the customer service team always has the most recent information.
By utilizing Deskhero's custom fields and structured data lists, CarParts Warehouse can efficiently categorize and prioritize tickets. This leads to better workflow management and quicker resolution of customer issues.
Lastly, the comprehensive search bar and REST API allow CarParts Warehouse to integrate Deskhero with their existing systems, creating a seamless customer service experience.
How does Deskhero's AI system help in automating responses?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, automating responses to frequently asked questions.
How does Deskhero ensure the knowledge base is always up-to-date?
Deskhero's website scraping feature automatically extracts and updates information from specified websites, ensuring the knowledge base always contains the most current information.
Can Deskhero be integrated with other customer service systems?
Yes, Deskhero includes a REST API that allows for integration with other customer service systems, providing a seamless customer service experience.
* This article provides an example of how a fictive company in the Sale of Automotive Body Parts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
