Speedy Auto Parts receives a large number of customer queries every day. By using Deskhero's AI capabilities, they've been able to automate responses to common questions by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
The AI system examines incoming tickets and matches them with relevant content from the knowledge base and other resources. This information is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing response times and increasing customer satisfaction.
Deskhero's website scraping feature allows Speedy Auto Parts to keep their knowledge base up-to-date with the latest information from manufacturers' websites. The AI system automatically updates the knowledge base, ensuring the helpdesk team always has the most current information.
Using Deskhero's custom fields and structured data lists, Speedy Auto Parts can effectively categorize and prioritize tickets. This leads to improved workflow management and faster resolution of customer issues.
Finally, the comprehensive search bar and REST API enable Speedy Auto Parts to integrate Deskhero with their existing systems, providing a seamless helpdesk experience.
How does Deskhero's AI system automate responses to common questions?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, automating responses to common questions.
How does Deskhero keep the knowledge base up-to-date?
Deskhero's website scraping feature automatically extracts and updates information from specified websites, ensuring the knowledge base always contains the most current information.
Can Deskhero be integrated with other helpdesk systems?
Yes, Deskhero includes a REST API that allows for integration with other helpdesk systems, providing a seamless helpdesk experience.
* This article provides an example of how a fictive company in the Sale of Automotive Body Parts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
